VisitEngland Visitor Attraction Accolade 2017

We are all so excited to be one of only 86 visitor attractions in England to have been awarded a Visit England special accolade!  We have just received the Best Told Story 2017 award.

All of our passenger boat skippers do a fantastic job bringing the Story of the Broads alive for our visitors via their wonderful commentaries.

The accolades are awarded based on the score that attractions achieve during their visit by a VisitEngland assessor.  We were assessed as a Visit England Quality Assured Tour on 26th May 2017.  The assessor took a trip on the Queen of the Broads.  Overall, we scored 90% which is fantastic.  What is even more rewarding is that we scored 97% for the actual tour, 100% for cleanliness and 100% for our wonderful staff!

To find out more about the Visit England accolades please see the Visit England website here https://www.visitbritain.org/visitengland-announces-winners-attractions-accolades

Take a look at our full report here!

Visit England Visitor Attraction Quality Scheme 2017

Top of the Spots

Our 10 favourite wildlife encounters in 2017

1:  Amazing otters

Otters are perhaps the most captivating characters on the Broads.  Graceful, yet enigmatic, they are the species that everyone hopes to spot on our boat trips.  And the great news is that after years of persecution we are seeing more otters than ever before – having enjoyed dozens of encounters with them in 2017.

Some of our favourite sightings include watching otter families playing together in Wroxham village, being fortunate enough to have an otter swim alongside our boat for some distance as we travelled along the river Bure near Wroxham Broad and, on another occasion, following an otter right across Wroxham Broad – giving a privileged glimpse into their secretive world.

Plenty of otters came to us in 2017 too by putting in surprise appearances in our boatyard.  The most memorable moments include startling skipper Tom by popping up just under his small dingy as he was trying to clean windows from it, an otter entertaining passengers queuing for a boat ride by suddenly appearing next to them in the water, an otter leaving a half eaten fish on the boarding steps of the Belle of the Broads to one child’s delight (and the disgust of his mother) and even an otter running across our car park. Otters also spent the night in the warmth of our boatsheds last winter and left their tell-tell spraint on mooring ropes to mark their territory (yuk)!

This is our favourite otter picture of the year taken by David Seaford, a passenger aboard the Queen of the Broads on 30 August.

 

2: Colourful Kingfishers

Many of our trips were given an extra spark of excitement when an eclectic blue Kingfisher suddenly flashed past.  Usually the experience of seeing a Kingfisher fly fast and low over the water only lasts a second as these secretive birds usually disappear almost as suddenly as they emerge.

But for a few weeks in the summer two juvenile kingfishers were far less shy and we managed to quietly bring our boat up to their favourite perch, a fallen branch near the entrance to Salhouse Broad, and watch them for some time without them flying away.  It was a wonderful experience but as the birds grew up they were pushed out of this territory by their parents and are now probably just as shy as the other adults.

 

 

3: Sensational Swallowtails

We were delighted to see Swallowtail butterflies – the stuff of Norfolk Legend – on Woodbastwick reach and while taking Ashley Primary School students around Hoveton Great Broad this summer.  By far Britain’s biggest butterfly, with a swallow like forked tail, Swallowtail butterflies only live on the Broads and nowhere else in the country because their caterpillars can only eat a plant called Milk Parsley which will only grow in our National Park.

Despite being such a famous jewel in Norfolk’s crown you have to be extremely lucky to see a Swallowtail because the weather conditions need to be perfect for them to emerge.  That made our sightings all the more special, particularly with Ashely Primary School when a Swallowtail butterfly landed on one of the children’s brightly coloured hats!  Their teaching assistant, Megan Sayer, even managed to take this sensational picture of the butterfly.

4: Booming marvellous Bittern sightings

We were really excited to spot a Bittern on several occasions over a period of about a week this summer both in flight and resting in the reedbeds.  The large brown bird, which is related to a heron, is one of the most iconic creatures on the Broads, since our reed bed habitat provides a stronghold for this very rare and endangered species.

Despite often being herd making their characteristic booming sound from the reed beds during the breeding season Bitterns are very rarely spotted due to their superb camouflage and retiring nature.  So for us to see the Bittern on a busy section of river in the height of summer and in the middle of the day was truly remarkable.  It must have been a particularly brave bird!

5: Majestic Marsh Harriers

The majestic sight of Marsh Harriers gliding past has been another highlight of 2017. The largest of the harrier family, Marsh Harriers were once almost extinct, having been reduced to their last pair in the whole of Britain in 1971.  After a lot of hard work from conservationists and having been given strict protection Marsh Harriers have made a fantastic comeback on the Broads.  Although they are now a regular sight, seeing these birds gracefully hunting around Wroxham and Hoveton Great Broad has been one of the great pleasures of heading out on the river this year.

We have seen lots of other raptors too, including plenty of buzzards circling high on the thermals above Wroxham Broad and a Kestrel regularly perching on its favourite tree on Wroxham Island.

6 Great Crested Grebe ‘safaris’

We loved watching at least five pairs of Great Crested Grebes perform their magical breeding rituals in Salhouse Broad this spring as well as elsewhere on the river.  As the birds (which are related to the Penguin) have their feet right on the back of their body they can never come to land so they exhibit some really captivating behaviour.

From mid February onwards we watched the Great Crested Grebe’s magical “mirror dance” in order to affirm their bonds with a mate.  Watching the males and females face each other and instantaneously copy one anothers intricate movements as if looking in a mirror really was a special experience.

Once the male and females paired up we spent around a month watching them build floating nests along the water’s edge to lay their eggs on.  On one small area of Salhouse Broad, which we affectionately named ‘Grebe Bay’, there were four birds nesting in one small area!

The nests started off small but during the month long gestation period, for which the females remained on the nest the whole time, the males worked really hard adding to the nest with everything from reeds to lilies and one even chose a gold chocolate wrapper for decoration.  The males were also extra busy catching fish to feed both themselves and their partner.

When the eggs finally hatched  we loved watching the  Great Crested Grebes carry their little ‘Greblets’ around on their backs because they were two small and vulnerable to go straight into the water.  The ‘Greblets’ looked adorable with their little black and white stripy faces and most of them grew up to be big, strong adults

7: Little Grebe encounters

While the Great Crested Grebes were great to watch in the spring and summer, seeing their smaller and shyer cousins – Little Grebes –  appear in late autumn and winter has been one of the highlights of the colder months.
The Little Grebes hid well away from all the boat traffic during our main tourist season but when this stopped and the river became quiet again more and more Little Grebes started to emerge again.  An S bend just downstream form Wroxham Broad has been a really good hotspot to watch these fluffy little diving birds that are affectionately known as ‘Dabchicks’.

8 Swanning around

Swans are probably the most common bird you will see in Wroxham but they can still be a beautiful sight.  One of our favourite moments of 2017 is captured by this photo of two amorous swans preparing for the breeding season.

This year there were three families of swans bringing up their adorable cygnets in Wroxham village.  All the cygnets did well and it was wonderful to watch them grow up through the year.  But the cutest moment has to be watching the cygnets ride on their Mum’s back!

 

9 Clever herons

Herons might appear a bit grumpy but we’re sure they are getting cleverer.  A few years ago one or two herons realized that if they tapped their beaks on the backdoor of our riverside holiday homes someone might throw them a treat.

This season they seem to have taken this a step further and worked out that hanging around fisherman is less effort than catching their own fish.  Throughout the year more and more herons seem to be standing patiently on the bank or even the roof of boats by anglers waiting to be thrown a fish!

10 Surprise visits from Bufflehead and Mandarin ducks.

In April this female Bufflehead duck appeared for a few days in Wroxham village and caused quite a lot of excitement.  After speaking to the RSPB they explained that Buffleheads usually live in Woodpecker holes in North America but this one was more likely to have escaped from a private collection!

We also had two surprise visits from Mandarin ducks, with one appearing for a few days in Wroxham village in the summer and another duck showing up briefly in the autumn before seemingly vanishing. The amazingly colourful ducks were originally introduced as ornamental birds from China but the RSPB estimates that there are now 2,300 breeding pairs in southern and eastern England having originally escaped captivity.  Despite these numbers the Mandarin ducks still gave us a surprise!

We are really looking forward to seeing what nature brings in 2018 and hope you will join us on the water soon!

Preparing for another great season

Ever wondered what we do at Broads Tours during the quieter winter months?  Well we lay down our summer whites, don our overalls and get out the paint brush for lots of maintenance work.  And this year we hope to make our boats and cottages better than ever.

We have already installed a fantastic new heating and air conditioning system to the Queen of the Broads trip boat that will enable us to offer more winter trips and increased comfort on hot summer days. Click here to find out more about the Queen of the Broads

Another  big improvement that you will notice next season is that we are installing an enlarged, easy access toilet in the upstairs saloon of the Belle of the Broads.  This will be far more comfortable to use, particularly for those of limited mobility.

 

We are sure you will raise a glass to another big change that is set to happen in early 2018 – enlarging the bar area of the Vintage Broadsman.  We decided to increase the bar capacity to give an even better experience on our  popular boogie and jazz nights as well as private charters when the bar can get quite busy.

Before any of that work can happen the Vintage Broadsman is being prepared as a wonderful festive grotto for our ever popular Santa Cruises – which sold out more than two weeks ago.  Everyone is looking forward to welcoming Santa!

 

All the trip boats will be given a fresh lick of paint where necessary and the Belle of the Broads is also having its roof sealed.

Keeping our day boats in tip top condition is another priority and they are being sanded and painted, including treating the decks with non-slip paint.  Some of the canopies are being replaced too.

We look  forward to showing you all our hard work next season!

Hot new prospects – heating installed on the Queen of the Broads

Broads Tours has installed a new heating and air conditioning system on their largest Broads river trip boat –  The Queen of the Broads – which will enable them to offer more river trips in the winter as well as increased comfort on hot summer days.

This is the first time that Broads Tours has installed a combined heating and air conditioning system on one of the trip boats and the move offers a really exciting opportunity to deliver a more diverse range of tours throughout the year. The Vintage Broadsman and the Cordon Rouge already have very effective heating systems in place for the colder days.

 

Broads Tours director Barbara Greasley said: “I’m delighted that we have had the new heating and air conditioning unit fitted, which will mean that we can extend our season to provide more trips in the winter.

“For the last few years we have been hosting coach parties for mulled mine and mince pie boat trips while their customers have been on a turkey and tinsel holidays, which have proved very popular.  This gave us the confidence that there is a demand for trips throughout the year and we decided to install the heating  and air conditioning system to both the top and bottom saloon so that passengers can enjoy the tips in more comfort.”

While Broads Tours is mainly catering for coach parties this winter they have bigger plans for the future.  “We are hoping to offer the public a regular timetable of Christmas and winter trips in the 2018/2019 season,” Barbara revealed.

“The Broads is certainly a magical place through the winter season. It attracts a huge range of winter migratory birds and the quieter waterways also mean that many shyer species, like otters, are more likely to come out into the open and be spotted by passengers.  Now that we have heating on the Queen of the Broads we may be able to take more people out to see this wonderful winter wildlife,” Barbara added.

Underlying Broads Tours flexible approach to business, Barbara has  thrown down the gauntlet to regular passengers.  “We would welcome any feedback from customers about the kind of trips they would like,” she said.

Broads Tours is also looking ahead to February half term when they will be offering a regular timetable of “Kids Go FREE” with paying adults river trips and the new heating system will make this much more cosy at that time of year.

The regular river trip timetable will also start earlier next  year on Saturday 24th March 2018, due to an early Easter holiday.

If you have any ideas for winter boat trips please e-mail info@broads.co.uk or call 01603 782 207


To learn more about winter wildlife spotted visit our nature blog click here

Staff trained on three new throw bags to make the water safer

Thirty members of staff at Norfolk Broads Direct and Broads Tours were trained in the use of three new throw bags that have been installed at our boatyard as part of the RNLIs new Waterside Community Responder scheme.  The training, which was delivered by RNLI personnel from Happisburgh lifeboat station, means that we are now even better prepared to help people if they get into difficulty in the water.

Broads Tours have been issued with three of potentially life-saving throw bags, which can be thrown out to anyone who has fallen into the water  while hanging on to a safety line.  The casualty can then be pulled in to the water’s edge using the line.

Broads Tours and Norfolk Broads director Barbara Greasley, said: “Safety is paramount for our staff and customers. We want everyone to enjoy this beautiful area in safety.

“The training was a really good opportunity to learn about the new life staving apparatus.

“We also wanted to get involved to help the RNLI raise awareness of their Respect The Water campaign, which helps people to know what to do if someone falls unexpectedly into cold water.

“I would like to encourage other waterside businesses to get involved in the Waterside Community responder scheme so that we have as many throw bags and trained staff around the broads as possible.”

Broads Tours Skipper Tobi Radcliff said: “We got our staff, including those involved in cleaning and housekeeping, some boat builders, other skippers, and day boat staff, to undergo training to use throw bags effectively.

“We want visitors to feel safe but also to acknowledge the risks involved and respect the water.

“I have known of cases when a member of the public has gone in the water, and we’ve had to help and rescue them.

 

 

 

To find out more about the RNLIs Respect the Water Campaign, including what to do if you fall into cold water and how to help others visit https://www.respectthewater.com/

Any waterside businesses who would like the free training and equipment from the RNLI should visit https://rnli.org/pages/throw-bag-training